Key Responsibilities:

Leads, develops and motivates the Parts team

  • Leads the Parts team by personally demonstrating and encouraging team members to demonstrate the Customer First Behaviors in all interactions with customers and colleagues
  • Ensures the Parts team works closely with colleagues in Service, Sales and Administration to deliver outstanding customer service
  • Establishes and monitors the team’s training requirements to ensure the required level of skill and expertise is available
  • Implements performance management, coaches and develops the team to improve performance

Drives performance to achieve key targets and deliver continuous improvement

  • Manages the day-to-day operations of the Parts department to ensure the achievement of key targets
  • Maintains agreed profit margins and return on investment by selling the maximum amount of parts to trade and retail customers
  • Maintains an efficient parts service to other departments within the Dealership
  • Analyses sales data to place emphasis on selling the most profitable lines
  • Monitor’s customer activity and amends discounts where necessary
  • Monitor’s customer credit and ensures action is taken to recover due payments
  • Implements systems to monitor and record lost sales, reviews data and takes appropriate action
  • Maintains stock levels, purchasing within agreed budgets
  • Controls and meets budgetary spending targets, discussing significant variations with the relevant Managers/ASS Director

Develops the Parts business within the Dealership

  • Develops a successful trade parts operation as part of the Dealership strategy
  • Identifies and pursues new business opportunities
  • Initiates, plans and promotes parts sales events and contributes to the Dealerships annual marketing strategy
  • Maximizes customer satisfaction at all times and ensures absolute clarity in all customer transactions
  • Takes responsibility for the management of major accounts, identifying how customer service can be further improved

Requirements:

  • Bachelor or above degree related field.
  • Proven track record in successfully leading a multi brand spare part business for over 10 years.
  • Has proven to exceed consciously Part sales, parts GP, inventory turn targets
  • Strong people management/leadership skills (building a high performing and engaged team)
  • Ability to manage business partners (vendors) effectively by reducing lead times, getting better price support
  • Supply chain improvement ability (shorten lead times) set up alternative part supply sources
  • Able to build strong end customer relations (key customer or individuals) to establish long lasting business partnerships & continues parts business
  • Business development capabilities.
  • Mongolian/English oral & written on fluent level

Key Responsibilities:

  • Perform tests & repairs on diesel engines in order to eliminate quality and material defects
  • Performs routine repairs and maintenance on all types of engines and related equipment
  • Rebuild/overhaul diesel engines
  • Inspects and troubleshoots equipment
  • Provide professional technical support for workshop technical team
  • Completes necessary paperwork and documentation for service repairs
  • Be self motivated, work independently when required
  • Flexibility to move to various repair areas as needed
  • Identify process improvement opportunities
  • Train & advise other employees when required
  • Follow standard operating procedures and area specific work instructions for various product range
  • Perform all other duties as assigned by supervisor

Requirements:

  • 3 years experience repairing diesel engines or equivalent education
  • Experience with Standard Assembly tools and their applications
  • 3 years experience in performance testing and troubleshooting/diagnostics in high volume diesel engine manufacturing
  • Ability to prepare a warranty report
  • Readings Read the electrical & Hydro diagram
  • Intermediate level in English
  • Advantages of B-C and M-Driver's license

Plan and execute a content and concept strategy that drives high engagement and implement campaign and promotions accordingly. Run social media channels ( Facebook, Instagram, LinkedIn and YouTube) according to  MSM Group’s brandbook and Vendor company guideline. Responsible for content development to boost online sales and MSM Betastar application. 

Key Responsibilities:

  • Responsible for communicating with on trade partners and clients, concluding contracts, providing services and support, co-organizing campaigns, events and promotion with clients, providing and executing related marketing budget and plan, and preparing reports to Management team, related departments and team. All tasks shall be applied based on Betastar and Marketing Department’s annual, quarter, monthly sales plan.
  • Cooperate and provide market intelligence on long and mid-term marketing planning with management and related department heads.
  • Develop, implement yearly, quarterly and monthly marketing plans on campaigns and promotions and measure and report  the effectiveness of the marketing plan and campaigns
  • Produce customer behavior, consumer trends, and market analysis according to  yearly, quarterly and monthly plan in association with marketing research manager.
  • Works with Marketing team to identify stories needing updating and revisions, as well as formulating a workable content roadmap.
  • Works with Marketing team to identify stories needing updating and revisions, as well as formulating a workable content roadmap.
  • Improve the marketing efforts performances by cooperating with marketing managers and share information within department effectively
  • Ensure that all marketing plans and implementations process follows QMS process flow
  • Ensure that all marketing and advertising activities reach the intended target audience for effectiveness. 
  • Ensure the marketing materials and publications are effectively designed, free of grammatical errors.
  • Organize customer events within the approved budget.
  • Ensure that the most cost efficient and effective marketing and advertising tools are employed in order to promote the products and services.
  • Follow the suppliers’ branding guidelines when producing printed and digital media publications.
  • Liaise with advertising and printing agencies
  • Create lead and opportunities from each marketing activities
  • Lead the customer satisfaction survey exercise, analyze the findings and suggest ways to improve customer satisfaction.
  • Manage social media accounts to ensure all messages follow the guidelines and customer’s inquiries are responded in a timely manner.
  • Timely and efficient reporting of marketing activities
  • Provide management with the necessary information to make decisions.

Requirements:

  • Bachelor's degree in marketing, finance, business administration, or similar.
  • A master's degree in a relevant field will be advantageous.
  • Working experience in Marketing field would be plus
  • Extensive knowledge of marketing strategies, channels, and branding.

  • Solid knowledge of website analytics tools (e.g., Google Analytics, Net Insight, Omniture, Web Trends)
  • Experience in setting up and optimizing Google AdWords campaigns
  • Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets
  • A sense of aesthetics and a love for great copy and witty communication
  • Up-to-date with the latest trends and best practices in online marketing and measurement.
  • SEO expertise, knowledge and experience to optimize a site to increase traffic and revenue. Based on  SEO run a marketing campaign to increase a company’s overall exposure using digitally based media.
  • Excellent written and verbal English communication skills
  • Excellent team work skill
  • Ability to multitask and take on multiple assignments

Leadership Team

  • Provide support and advice to Company Leadership Team on HR issues;
  • Ability to interpret relevant employment legislation;
  • Attend and participate in weekly leadership team meetings;
  • Develop appropriate strategies to ensure recruitment of the fit for role personnel within a commercial structure;
  • Manage (or oversee) the staff retention programs and initiatives and monitor effectiveness;
  • Assist the Managers with succession planning.
  • Ensure compliance with quality standards in all tasks
  • Authorize information gathering for Quality and other Audits
  • Oversee the training program ensuring training is carried out in accordance with the budget and monitoring its effectiveness;
  • Company reporting requirements

Company

  • Lead, support and set HR deliverables for the Human Resources team, ensuring that company requirements & standards are adequately met;
  • Ability to impart ER skills in the training and support of subordinate personnel
  • Ability to formulate and interpret ER policies and procedures
  • Provide sound ER advice to the management on a day-today basis;
  • Monitor, maintain & update HR systems database, procedures, practices and processes;
  • Provide support, training & guidance to Human Resources staff
  • Approve the recruitment of Human Resources personnel
  • Coordinate tasks and allocate resources
  • Participate in decision-making on annual remuneration reviews of Human Resources personnel
Key Responsibilities:
  • Key account management for Oyu Tolgoi and government organizations;
  • Support the delivery of the budget for new growth and diversification;
  • Provide guidance and support to Industrial division’s Senior Managers and coordinate across together as required, to pursue opportunities that may lead to expansion and new business;
  • Coordinate, advise, lead, submit and follow-up tender process with all MSM departments
  • Contribute to processes for continuous improvement in tendering and development practice, including feedback from tenders and learning from colleagues
  • Identify and develop relationship with new potential customers;
  • Ad hoc duties as assigned by VP Industrial;

Requirements:

  • Bachelor in finance, business administration or related field
  • Experience in foreign trade company
  • Minimum 3 years of experience in business development, sales and/or project management
  • leadership, organizational skills, sales and pitching skills, sales planning skills, closing skills, prospecting skills, presentation skills, and professionalism
  • Proficiency in MS Office programs
  • Business level proficiency in both Mongolian and English


If you want to apply for open positions, please submit form application or send your CV to hr@msmco.net

We encourage you to submit form application to be included in candidates database for future available positions.