Main responsibilities

• Work as a final check point of the Passenger car workshop team to diagnose and trouble shoot the problematic vehicles.

• Develop and sustain Fix It Right Time and Zero Rework approach.

• Proactively identify patterns in the diagnostic skill gaps of the PC Workshop team to make tactical plan for skill development.

• Act as a Technical Advisor to the VP Automotive and Aftersales Director for decision-making processes.

• Provide technical assistance and guidance to customers, service technicians, and dealerships to diagnose and resolve issues related to all PC vehicles.

• Analyze and interpret diagnostic reports, service manuals, and technical documents to PC Workshop team, Service Advisors and Customers.

• Interact with customers in a professional and courteous manner, addressing their concerns and questions regarding vehicle maintenance and repairs.

• Ensure a high level of customer satisfaction by providing timely and accurate information and solutions.
• Stay up-to-date with the latest MSM Brands’ PC vehicles models, technology, and features.
• Conduct training and knowledge-sharing sessions for dealership staff to enhance their understanding of PC products.
• Maintain detailed records of technical inquiries, service requests, and resolutions for reference and analysis.
• Generate reports to monitor and improve service performance.
• Help develop the SOPs and Work Instructions needed for PC team on Workshop diagnosis, large repairs to make sure the team meet Fix It Right First Time and Zero rework target.
• Collaborate with the technical support team to troubleshoot complex technical issues and develop innovative solutions.
• Accelerate the speed of the PC Workshop team on diagnosing the root cause of the issue, minimize rework and make quick decisions for both customers’ and company’s sake.
• Act as a liaison between customers, service centers, and the PC Workshop and Service team to resolve challenging problems.
• Ensure that all diagnostics, repairs and maintenance procedures adhere to Mercedes-Benz and other PC brands’ standards and guidelines.
• Support QC team and Service team by regularly conduct quality checks to guarantee that service and repair work meets the required standards.

Job requirements

• Studied in electrical engineering or related field.
• Professional certifications or licenses in automotive engineering are a plus.
• Ability to manage schedules and meet deadlines.
• 10+ years of experience in electrical and controls engineering role.
• Proven experience in electrical design and PLC programming.
• Strong knowledge of automated systems in the automotive industry.
• Ability to work with cross-functional teams.

Additional information

• Accomodation provided
• Opportunities to attend training programs from international leading brands.
• Health insurance package.
• Employee transport benefits.
• Flexible working hours.
• Discounts on MSM Group products.

Main Responsibilities:

• Fully manage the online sales programs, ensuring the distribution and sales are carried out according to orders.
• Verify the quantity and types of goods in orders from online marketplaces and websites (excluding supermarket affiliate platforms) and hand them over to the delivery personnel.
• Be fully responsible for the inventory management of online sales warehouse, maintaining records, and preparing income and expense reports. Ensure reconciliations are done with the accounting team.
• Record customer orders from various platforms (via smartphone), process invoices, and handle bonus/discount policies for customers. Ensure proper tracking of daily sales reports.
• Coordinate with the marketing and sales teams to ensure smooth operations, customer satisfaction, and revenue goals are met.

Job Requirements:

• Experience in sales or customer service.
• Knowledge and understanding of online sales and e-commerce platforms.
• High communication skills and the ability to negotiate effectively.
• Experience in organizing events is an advantage.
• A valid category B driver’s license is preferred.

Additional Information:

• Base salary + Performance-based incentives + Sales commission.
• Opportunity to participate in training programs from top international brands.
• Health insurance package.
• Employee transportation.
• Discounted prices for MSM Group products.

Main Responsibilities:

• Handle spare parts sales and service-related parts requests from the sales team.
• Answer incoming phone calls promptly. If unable to respond directly to a client, leave an automated message and return the call without delay.
• Provide service advisors with accurate, error-free parts information including pricing based on standard air, ground, and express delivery options, along with lead time.
• Respond to service advisors’ requests in a timely manner by preparing and delivering quotations.
• Monitor stock levels for assigned brand(s) weekly and submit parts requisitions every Thursday using the approved format to the inventory coordinator.
• Accurately identify, supply, and order parts and materials as required by service advisors.
• Fully manage and process parts orders for the Oyu Tolgoi project.

Job Requirements:

• Bachelor’s degree in Business Administration, Mechanical Engineering, or a related field.
• Minimum of 2 years of experience as a service or parts advisor in an automotive dealership.
• Proficient in MS Office and ERP systems.
• Solid knowledge of automotive spare parts and components.
• Ethical, positive attitude, and well-organized with strong personal discipline.
• Advanced English proficiency.

Additional Information:

• Base salary + performance-based bonus + sales commission
• Opportunity to attend international brand training programs
• Health insurance package
• Employee transportation provided
• Discounts on MSM Group’s products and services

Main Responsibilities:

• Provide customers with complete information about the products in the store.
• Introduce the main aisles and valuable product sections to customers, and assist them in selecting products.
• Resolve customer issues and respond quickly to questions and inquiries.
• Regularly check the price information and labels of products; take immediate action if there is any price change.
• Organize the placement of products, ensuring the store’s shelves and furniture are always stocked and neat.
• Process payments through cash or card when customers purchase products.
• Receive new products and store excess stock in the warehouse.
• Handle product returns.
• Stay updated with the latest information on all store products and use this knowledge to drive sales.
• Provide friendly and positive service to customers.

Job Requirements:

• Strong communication skills.
• Ability to work well in a team.
• Self-development and setting a good example for others.
• Experience in increasing sales and profits is a plus.
• Strong computer skills.
• Experience with Microsoft Dynamics is an advantage.
• Proficiency in English is required.

Additional Information:

• Base salary + sales-based incentives (monthly).
• Health insurance package.
• Employee discounts on MSM group products.
• Evening shift transportation allowance.

Main Responsibilities:

• Identify and document any issues or malfunctions found in the vehicle (including those not mentioned by the customer) in the job card and report to the immediate supervisor.
• Perform accurate and thorough inspections and diagnostics to determine the cause of defects and fully repair the issue. Re-check completed work and submit it for quality control inspection.
• Provide an accurate and realistic list of required spare parts and assist in the ordering process. Properly request special tools from the designated storage, use them correctly, and return them promptly after use.
• Test drive vehicles if necessary to ensure repairs are successful.
• Prepare a detailed job/service report outlining inspections, repairs, and other performed tasks, and report to the immediate supervisor.
• Ensure that all tools and equipment are maintained in proper working condition and perform routine maintenance checks (lubrication, tightening, etc.) as needed.

Job Requirements:

• Bachelor’s degree in Mechanical Engineering or a related field
• Recent graduates are welcome to apply
• Up to 2 years of work experience is an advantage
• Basic English language skills

Additional Information:

• Base salary + performance-based bonuses + sales-related bonuses
• Opportunity to attend training from leading international brands
• Health insurance package
• Staff transportation provided
• Discounted prices on MSM Group products

Main Responsibilities:

• Perform professional-quality installation and repairs, dedicating yourself to the job with sincerity and commitment, ensuring trust and respect from both clients and colleagues.
• Conduct car disassembly and repairs according to the brand’s repair manuals, maintaining high-quality standards.
• After completing the assembly, check all fasteners and bolts by hand and complete the inspection form.
• During installation and repair, observe any damages, worn-out parts, or issues that may need repair in the near future and report them to the client through the service consultant. Ensure customer satisfaction and support the repair center’s operational efficiency.
• Record the start and finish times of installation and repair work, as well as other relevant details.
• Perform installation and repair work according to the company’s approved standards and technologies, ensuring cleanliness and precision.
• Provide accurate time estimates for the repairs required on vehicles.
• Keep track of used materials and record them in the vehicle’s service sheet.

Job Requirements:

• Graduated from a relevant technical college or university.
• 1-3 years of work experience.
• Skilled in sanding, drilling, polishing, and applying decals.

Additional Information:

• Base salary + performance-based incentives.
• Health insurance package.
• Discounted products from MSM Group.

Main Responsibilities:

• Oversee the smooth operation of the Service Department’s front office (customer service area) and ensure the delivery of customer service that exceeds expectations while managing service advisors and driving the team to achieve departmental sales targets.
• Lead the training and development of service advisors.
• Monitor customer satisfaction and service performance, generate reports, and lead necessary improvements.
• Calculate and present employee KPIs and sales-based bonuses.
• Communicate with customers to identify vehicle faults, technical issues, or required services, and provide consultation to determine the necessary repairs and services.
• Report daily and monthly work plans and performance to direct management.
• When necessary, assist customers by escorting them to the service bay, showing defective parts, providing technical explanations, and facilitating meetings with engineers or mechanics.
• Focus on customer satisfaction and resolve customer concerns promptly and efficiently.

Job Requirements:

• Bachelor’s degree in Automotive Engineering, Mechanical Engineering, or related technical field.
• Previous experience in the automotive industry.
• Excellent communication skills and strong professional ethics.
• Strong reporting and analytical skills.
• Capable of making decisions, providing leadership, and organizing work effectively.
• Business mindset and strong sales capabilities.

Additional Information:

• Base salary + performance-based bonus + sales incentive bonus.
• Opportunity to attend training with leading international brands.
• Health insurance package.
• Employee transportation.
• Discounts on MSM Group products and services.

Main Responsibilities:

• Oversee the high-quality installation of protective film (PPF) on customer and new vehicles.
• Lead and manage the PPF installation team to ensure efficient workflow and adherence to quality standards.
• Achieve sales targets and collaborate with other departments to support operations and customer satisfaction.

Job Requirements:

• High school diploma or higher education.
• Basic knowledge and understanding of automotive and technical systems.
• Experience in a similar role, with awareness of health and safety regulations (HSE).
• Strong communication and teamwork skills.
• Ability to prepare and present reports and work plans.
• Detail-oriented, responsible, and ethical.

Additional Information:

• Base salary + performance-based bonus + sales-based incentive bonus.
• Opportunity to attend training from top international brands.
• Health insurance package.
• Employee transportation provided.
• Discounts on MSM Group products and services.

Main Responsibilities:

• Implement sales and rental strategies for geological drilling equipment.
• Launch and promote assigned products in the market.
• Maintain professional and effective relationships with clients.
• Ensure delivery of products that meet client requirements.
• Prepare and send monthly rental reports to suppliers.
• Organize marketing, training, and educational activities in cooperation with senior management and the marketing team to promote tools and equipment.
• Coordinate with internal departments to ensure timely product delivery to customers.
• Monitor compliance with document control procedures.

Job Requirements:

• Bachelor’s degree in Geology or a related field.
• Minimum of 2 years of relevant work experience.
• Advanced proficiency in both spoken and written Mongolian and English.
• Skilled in MS Word, Outlook, PPE, and Excel.
• Strong teamwork, negotiation, and communication skills.

Additional Information:

• Base salary + performance-based bonus + sales incentives.
• Opportunity to attend training from leading international brands.
• Health insurance package.
• Employee transportation.
• Flexible working hours.
• Discounts on MSM Group products and services.

Main Responsibilities:

• Apply special excise tax stamps and company stickers, including the printed yellow logo, on goods that have arrived at the customs warehouse according to the established guidelines.
• Assist logistics staff and warehouse accountants in unloading and organizing goods from customs.

Job Requirements:

• Completed secondary education.
• Punctual, reliable, and committed to the job.

Additional Information:

• Working hours: Start at 7:30 AM and finish at 4:30 PM.
• Salary: Based on performance.
• Preference will be given to candidates residing in Songino Khairkhan and Khan-Uul districts.

Main Responsibilities:

• Assist in obtaining quotations from contractors for construction and repair-related projects, participate in contractor selection according to procedures, prepare budgets, and monitor the performance of contractors.
• Manage the assigned team and coordinate the work of contracted companies to ensure smooth operations.
• Maintain a building operation logbook to ensure proper building use, prevent structural and system failures, and oversee both scheduled and emergency repairs.
• Update technical drawings to reflect any changes made to plumbing, electrical, heating, or ventilation systems.
• Respond to maintenance and service requests by organizing and overseeing necessary repair works.
• Regularly report project progress to direct supervisors and submit periodic reports.
• Identify issues and recommend technically sound, practical solutions to management based on engineering analysis.

Job Requirements:

• University degree in Architecture, Estimating, Thermal Engineering, Construction Engineering, or Management.
• At least 2 years of experience in a relevant role.
• Experience in managing teams and implementing projects.
• Skilled in budgeting and reporting.

Additional Information:

• Base salary + performance-based bonus.
• Opportunity to attend training from top international brands.
• Health insurance package.
• Employee transportation.
• Flexible working hours.
• Discounts on MSM Group products and services.

Main responsibilities

• sponsible for managing the operations of the repair services and glazing center, ensuring effective team leadership to maintain the highest level of customer satisfaction.
• Take necessary actions to meet the sales and profit targets set by management.
• Implement and continuously improve industry standards across all repair and service processes.
• Oversee and ensure the quality and efficiency of the service delivery.
• Maintain smooth operations by managing resources, including personnel, materials, and equipment.

Job requirements

• Bachelor’s degree in Business Management or Mechanical Engineering.
• At least 5 years of experience in a management position within the automotive or service industry.
• Strong proficiency in both spoken and written Mongolian and English.
• Excellent leadership and organizational skills.
• Strong communication and negotiation abilities.
• Sales experience or technical knowledge is considered an advantage.

Additional Information

• Competitive base salary + performance-based bonuses.
• Opportunity to participate in training programs by international top brands.
• Health insurance package.
• Employee transportation.
• Flexible working hours.
• Discounted prices on MSM Group products and services.

Main Responsibilities:

• Perform diagnosis, repair, maintenance, and installation of equipment received at the Ulaanbaatar Repair Center to a high standard of quality.
• Respond to customer calls and execute repairs and installations on-site according to customer agreements, adhering to workplace regulations and ensuring safety.
• Conduct daily inspections and maintenance (lubrication, tightening) on tools and equipment (vehicles, lathes, drilling machines, hydraulic pumps, air compressors, hand tools, etc.) under your responsibility.
• Perform repairs and technical maintenance on tools and equipment at the repair center as per the schedule (lubrication, tightening).
• Accurately identify the causes of breakdowns and fully complete necessary repairs.
• Prepare an accurate list of required spare parts and place orders.
• Utilize working hours effectively and promptly complete assigned tasks.
• Personally participate in equipment repair, maintenance, and installation work, demonstrating best practices and training colleagues.
• Conduct calculations for materials and work needed for installation and connection of equipment at the workplace.
• Write SERVICE REPORTS on completed repairs, installations, and inspections, reporting to management.
• Prepare daily work reports and present them to management.
• Provide support and advice to other team members as necessary.

Job Requirements:

• Graduate from a university or college in a mechanical field.
• Experience working in mining mechanics is preferred.
• Must adhere to safety regulations.
• Knowledge of ANSUL fire systems is an advantage.
• This position is based in Ulaanbaatar (8-hour workdays) and may require travel to mining sites when necessary.

Main Responsibilities:

• Oversee and ensure the operational integrity of lifting machinery used within the organization.
• Conduct routine inspections and maintenance of crane tracks, adhering to a defined schedule, and maintain an inspection log. Repair and resolve any faults identified during inspections.
• Perform regular inspections on cranes, their tracks, and load-carrying slings to ensure their functionality and safety.
• Ensure the crane’s structural integrity by conducting timely and thorough inspections and implementing repairs as needed.

Job Requirements:

• Degree in mechanical engineering, mining, construction, or heavy machinery mechanics, or crane operation engineering.
• Fresh graduates are welcome to apply.
• Advanced knowledge of hydraulic and pneumatic equipment, with the ability to use specialized diagnostic tools, read, and understand technical manuals and literature.
• Ability to work in Ulaanbaatar city, with the flexibility to travel to rural areas and mine sites when needed. Additional allowances will be provided during assignments to these areas.

Additional Information:

• Competitive salary based on experience.
• Health insurance package.
• Employee transportation.
• Per diem and allowances for mine site assignments.
• MSM Group product discounts.