MSM Group

Key Responsibilities:

  • Planning & Implementation of the wholesale store
  • Meet or exceed sales target
  • Effective & Active subscribers of online sales.
  • Direct sales channel to make minimum 15% of the whole department sales
  • EBITDA / profit target for the wholesale store

Requirements:

  • Minimum 5 years of direct sales experience, preferably in beverage field. 
  • Bachelor / Masters in related field
  • People management skills of at least 10 people
  • Proven track record in expanding & growing business.
  • Knowledge or background in online sales /ecommerce.
  • Fluent in English, Communication skills, Business & Financial understanding

Key Responsibilities:

  • Proper booking
  • customer care & satisfaction
  • Proper receiving & hand over customer vehicle on time
  • Invoicing/follow up with outstanding
  • Translate the customer’s interpretation of the problem into realistic, accepted repair terminology
  • Advise the customer on MSM quality standards
  • Know the use of industry-standard software for service advisor
  • Be pro-active in proper auto service descriptions of standard repair shop practices
  • Present the value of MSM service and quality, and sell additional services on top of what was requested
  • Be responsible for scheduling service work in the service department together with the Service Manager and Service Reception Manager and for selling additional needed service, repairs, parts and accessories to customers
  • Constantly and pro-actively report status of repairs to your customers
  • Show a high level of Telephone sales skills; Welcome customers in a friendly and co-operative manner
  • Make each customer feel important and special; Greet each customer in a prompt, courteous manner; acknowledge customers who are waiting in line know that they will be helped soon
  • Communicate with service customers to determine the nature of the mechanical problems
  • Secure agreement from customers before repairs; cover cost estimate and approximate time when vehicle’s work will be completed and explain importance of using genuine parts
  • Obtain customer and vehicle data and note details on repair order/estimate/follow up documents
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture’s specifications, using maintenance menus
  • Keep a daily log of repair orders written, status as well as carryovers and follow ups
  • Follow up progress of each repair order during the day, on the same day, contact customers by telephone regarding changes in the estimate on time promised return phone messages promptly, within 2 hours
  • Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage in detail and get acceptance.

Requirements:

  • Bachelor degree of related field
  • Minimum 3 years working experience in sales and field
  • Good technical and parts knowledge and interest
  • Strong communication skill with client, customer and employees
  • Good Team work, negotiations skills
  • Must be advanced in English language

Key Responsibilities:

  • Be able to keep the confidential and sensitive information;
  • Be critical thinker with a keen interest in improving an organization’s internal control structure;
  • Be able to focus on optimization of the business operation and ensuring that the policies and procedures are in compliance with current regulations (laws, standards and etc.)

Requirements:

  • Degree in Financial accounting, Finance management and other related disciplines;
  • Excellent written and oral communication skills in both English and Mongolian, including technical and business writing;
  • Analytical and critical thinking ability;
  • Excellent communication skills, self-initiation, good team player and detail-oriented;
  • Ability to work independently and under pressure;
  • Ability to comply with the ethics;
  • Self-motivated to meet the deadlines;
  • Well-organized, quick learner and able to manage the work efficiently;
  • 1- or 2-years’ experience in external and internal audit environment is preferable;
  • Proficiency with computers, especially bookkeeping or financial software and MS Office is preferable.

If you want to apply for open positions, please submit form application or send your CV to hr@msmco.net

We encourage you to submit form application to be included in candidates database for future available positions.