Proper receiving & hand over customer vehicle on time
Invoicing/follow up with outstanding
Translate the customer’s interpretation of the problem into realistic, accepted repair terminology
Advise the customer on MSM quality standards
Know the use of industry-standard software for service advisor
Be pro-active in proper auto service descriptions of standard repair shop practices
Present the value of MSM service and quality, and sell additional services on top of what was requested
Be responsible for scheduling service work in the service department together with the Service Manager and Service Reception Manager and for selling additional needed service, repairs, parts and accessories to customers
Constantly and pro-actively report status of repairs to your customers
Show a high level of Telephone sales skills; Welcome customers in a friendly and co-operative manner
Make each customer feel important and special; Greet each customer in a prompt, courteous manner; acknowledge customers who are waiting in line know that they will be helped soon
Communicate with service customers to determine the nature of the mechanical problems
Secure agreement from customers before repairs; cover cost estimate and approximate time when vehicle’s work will be completed and explain importance of using genuine parts
Obtain customer and vehicle data and note details on repair order/estimate/follow up documents
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture’s specifications, using maintenance menus
Keep a daily log of repair orders written, status as well as carryovers and follow ups
Follow up progress of each repair order during the day, on the same day, contact customers by telephone regarding changes in the estimate on time promised return phone messages promptly, within 2 hours
Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage in detail and get acceptance.
Requirements:
Bachelor degree of related field
Minimum 3 years working experience in sales and field
Good technical and parts knowledge and interest
Strong communication skill with client, customer and employees
Be able to keep the confidential and sensitive information;
Be critical thinker with a keen interest in improving an organization’s internal control structure;
Be able to focus on optimization of the business operation and ensuring that the policies and procedures are in compliance with current regulations (laws, standards and etc.)
Requirements:
Degree in Financial accounting, Finance management and other related disciplines;
Excellent written and oral communication skills in both English and Mongolian, including technical and business writing;
Analytical and critical thinking ability;
Excellent communication skills, self-initiation, good team player and detail-oriented;
Ability to work independently and under pressure;
Ability to comply with the ethics;
Self-motivated to meet the deadlines;
Well-organized, quick learner and able to manage the work efficiently;
1- or 2-years’ experience in external and internal audit environment is preferable;
Proficiency with computers, especially bookkeeping or financial software and MS Office is preferable.
