Marketing plan, direct and ensure implementation of marketing communications programs such as market research, advertising, promotion programs, professional seminars and workshops via close work with the sales team in order to promote, enhance and consolidate the product/service recognition within the approved budgets and report the effectiveness of marketing activities. Provide management with the necessary market intelligence.

ESSENTIAL JOB FUNCTIONS:

•  Cooperate and provide market intelligence on long and mid-term marketing planning with management and related department heads.
• Develop, implement yearly, quarterly and monthly marketing plans on campaigns and promotions and measure and report  the effectiveness of the marketing plan and campaigns
• Produce customer behavior, consumer trends, and market analysis according to  yearly, quarterly and monthly plan in association with marketing research manager.
• Improve the marketing efforts performances by cooperating with marketing managers and share information within department effectively
• Ensure that all marketing plans and implementations process follows QMS process flow
• Ensure that all marketing and advertising activities reach the intended target audience for effectiveness. 
• Ensure the marketing materials and publications are effectively designed, free of grammatical errors.
• Organize customer events within the approved budget.
• Ensure that the most cost efficient and effective marketing and advertising tools are employed in order to promote the products and services.
• Follow the suppliers’ branding guidelines when producing printed and digital media publications.
• Liaise with advertising and printing agencies
• Create lead and opportunities from each marketing activities
• Lead the customer satisfaction survey exercise, analyze the findings and suggest ways to improve customer satisfaction.
• Manage social media accounts to ensure all messages follow the guidelines and customer’s inquiries are responded in a timely manner.
• Timely and efficient reporting of marketing activities
• Provide management with the necessary information to make decisions
• Understand the role of the position in the Quality Management System and contribute to the continual improvement of the QMS.

 REQUIREMENTS:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• Minimum 2 years working experience by profession
• Proficiency in electronic marketing automation software such as HubSpot Marketing
• Extensive knowledge of marketing strategies, channels, and branding.
• Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
• Experience in setting up and optimizing Google AdWords campaigns
• Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets
• A sense of aesthetics and a love for great copy and witty communication
• Up-to-date with the latest trends and best practices in online marketing and measurement

Receiving customer call

• Has to follow working hours and be present at office 15 minutes before log on time.
• Pick up the call within 2 seconds right after the phone rings
• Update all related extension numbers of sales managers and office numbers accordingly.
• Register all beverage delivery call BetaStar app admin panel.

Providing customers with

• Provide customers with MSM Group’s product and service information
• Get all related information before campaign and promotion and provide customers with info and generate report accordingly.
• Send business related information via email to all customers and generate distribution report.
• Answer MSM Group’s facebook page’s customer chat and prepare weekly report.  

Receiving complaints

• Check customer complaints by first attempt, register, resolve and give feedback to customer.
• Analyze customer complaints very detailed and take action accordingly and report back.
• Note down all customer complaints, register customer’s full information in record and keep customer complaint according to the category and send customer complain to related professionals and track complaint status.
• If customer complaints arise because of misunderstanding, deliver right information and try to give positive impression.

External information

• Promote products and service to customers based on customer list.
• Do customer satisfaction survey per business needs. Weekly, monthly, quarterly.  
• Once connected to customer, make full effort to sell product and service.
• Aware of all product and service information and be trained about technical skills of selling.
• Be aware of potential risk and make proactive actions and report risks occurred and to be occurred.

Reporting

• Every week, monthly, quarterly prepare call report and present
• Register services given to customer according to category and archive.
• Reports shall be provided both in Eng and Mon
• Recommendation to increase customer service shall be included in weekly report.

REQUIREMENTS

• Bachelor’s degree is required
• English required
• High level of proficiency with MS Word, MS Excel, MS Power Point, Outlook, Keynote or similar online presentation tools. Ability to quickly learn new software and technology is mandatory
• Excellent written and verbal communication skills
• Fast learner and good at communication skill
• Excellent written and verbal communication skills
• Good time management, ordinary
• Ability to multitask and take on multiple assignments